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Understand your Shortcuts Aire bill

Learn how to interpret your Shortcuts Aire bill.



⚠️This help article only applies to Shortcuts customers who signed up after June 2024.

Unsure if that's you? You can check by logging into your account, click on the circle with your initials in the top right-hand corner. If you can see a "Subscription" option in the menu, this article is for you.

General info

    • All invoices and receipts will be sent from Shortcuts Software Australia Pty Ltd via Stripe.
    • If changing plan mid-billing cycle you will receive a separate invoice and receipt for any SMS overage charges.
    • We won’t send you an invoice when there’s nothing to pay!
      • e.g. If you’re on the Grow plan and haven’t sent any SMS.
      • e.g. If you’re on the Free plan.
      • e.g. If you have a credit against your account that is larger than your next payment.
    • You can see all past invoices (including $0 invoices) via your subscription summary page.
    • Where an automatic renewal payment is successful, you’ll be sent both your invoice and receipt in the same email.
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Example receipt: In-email

As well as receiving a PDF attachment, you’ll see in your email invoice a receipt from Stripe like below:

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  • You’ll also see the total number of seats or team members on your subscription under ‘Qty'.
  • Each line after shows a cost breakdown of each seat, e.g.:
    • First 1 = cost of first seat
    • Next 2 to 2 = cost of second seat
  • The subtotal is the total costs of the subscription excluding GST.
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Example of bill for Shortcuts Aire subscription with SMS overages:

  • Description of line item charge e.g. SMS overage cost or subscription cost
  • Time period for charge:
    • SMS overages are charged in arrears for the prior monthly billing period
    • Software subscription + SMS bundles are charged upfront for the upcoming billing period
  • Quantity of charge, e.g.:
    • Number of SMS overages
    • Number of seats/team members on software plan
  • Any credit charges or deductions.
  • Price of each line item, for :
    • Overages on this invoice are shown as 9c per SMS
    • Grow subscription cost is $0
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Example receipt: Subscription with multiple team members/seats

  • You’ll see the total number of team members under ‘Qty’ in black
  • Each line after shows a cost breakdown of each seat e.g
    • First 1 = cost of first seat
    • Next 2 to 2 = cost of second seat
  • The subtotal is the total costs of the subscription ex. GST
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Example receipt: Changing plan before next payment due (up/downgrade mid-billing cycle)

The receipt below shows a change of subscription from a 1 seat Pro subscription to a 2 seat Pro subscription, mid billing cycle.
  • See the pro-rata credit applied to your invoice for the unused time on your previous plan (here -$38.99)
  • See the credit deducted from the previous plan (1 seat Pro)
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View invoice history including outstanding and paid

  • From your profile icon got to Subscription, then select “View invoices”
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  • See the invoice status to identify if the invoice has been paid
  • View your invoice history by selecting the arrow next to the date of your relevant invoice
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