Understand your Shortcuts Aire bill

• General info
• Example receipt - In-email
• Example bill - Subscription with SMS overages
• Example receipt - Subscription with multiple team members/seats
• Example receipt - Changing plan before next payment due (up/downgrade mid-billing cycle)
• View invoice history including outstanding and paid

General info

• All invoices and receipts will be sent from Shortcuts Software Australia Pty Ltd via Stripe.
• If changing plan mid-billing cycle you will receive a separate invoice and receipt for any SMS overage charges.
• We won’t send you an invoice when there’s nothing to pay!
  • e.g. If you’re on the Grow plan and haven’t sent any SMS.
  • e.g. If you’re on the Free plan.
  • e.g. If you have a credit against your account that is larger than your next payment.
• You can see all past invoices (including $0 invoices) via your subscription summary page.
• Where an automatic renewal payment is successful, you’ll be sent both your invoice and receipt in the same email.

Example receipt: In-email

• You’ll also see the total number of seats or team members on your subscription under ‘Qty'.
• Each line after shows a cost breakdown of each seat, e.g.:
  • First 1 = cost of first seat
  • Next 2 to 2 = cost of second seat
• The subtotal is the total costs of the subscription excluding GST.

Example of bill for Shortcuts Aire subscription with SMS overages:

• Description of line item charge e.g. SMS overage cost or subscription cost
• Time period for charge:
  • SMS overages are charged in arrears for the prior monthly billing period
  • Software subscription + SMS bundles are charged upfront for the upcoming billing period
• Quantity of charge, e.g.:
  
  • Number of SMS overages
  • Number of seats/team members on software plan
• Any credit charges or deductions.
• Price of each line item, for :
  
  • Overages on this invoice are shown as 9c per SMS
  • Grow subscription cost is $0

Example receipt: Subscription with multiple team members/seats

• You’ll see the total number of team members under ‘Qty’ in black
• Each line after shows a cost breakdown of each seat e.g
  • First 1 = cost of first seat
  • Next 2 to 2 = cost of second seat
• The subtotal is the total costs of the subscription ex. GST

Example receipt: Changing plan before next payment due (up/downgrade mid-billing cycle)

• See the pro-rata credit applied to your invoice for the unused time on your previous plan (here -$38.99)
• See the credit deducted from the previous plan (1 seat Pro)

View invoice history including outstanding and paid

• From your profile icon got to Subscription, then select “View invoices”

• See the invoice status to identify if the invoice has been paid
• View your invoice history by selecting the arrow next to the date of your relevant invoice