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Wallboard Overview and Setup Guide
The wallboard is a key tool for managing client queues and improving service efficiency. This guide outlines its core features and helps you customize your wallboard setup.
Key Features
1. Queue Display
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Client Queue Overview: Displays a list of clients currently waiting.
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Serving Soon Area: Highlights clients at the top of the queue who will be served next.
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Additional Clients: Remaining clients are listed on the right-hand side of the screen.
2. Client Check-in Information
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Check-in Methods:
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In-Person: Checked in via a kiosk.
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Online: Checked in via mobile device or computer.
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Device-based settings: A legend explains the icons used to distinguish check-in methods.
3. Employee Assignment
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Requested Employees: Displays employee names if specific requests are made.
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Default Assignment: Clients without requests are assigned to the next available employee.
4. Wait Time Estimates
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Individual Wait Times: Shows approximate wait times for each client.
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Automatic Updates: Positions and wait times adjust as clients move through the queue.
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Global Estimates: Displays the estimated wait time for new visits at the top of the screen.
5. Time Display
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Current Time: Visible in the bottom right corner for quick reference.
Customization Options
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Settings Adjustment: Select which information is displayed on your wallboard.
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Personalized Views: Tailor the display to match your operational needs.
Actionable Insights
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Optimize Display: Prioritize critical information, such as wait times and employee assignments, for improved decision-making.
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Monitor Wait Times: Regularly review and adjust staffing based on wait time data.
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Enhance Client Experience: Use online check-in options to streamline processes and reduce congestion.