Viewing and Analysing the Extended Commissions Report

Accessing the Report

1. Navigate to the Tools menu.

2. Select Reports.

3. Expand the Employee category.

4. Click on Commission/Wages Report - Extended.

5. Press View.

6. Select the desired date range and press View again.

Key Information Displayed

• Employee Overview

  • Total clients served.

  • Clients who specifically requested the employee.

  • Total tickets processed.

• Sales and Commissions

  • Breakdown of service sales (technical vs. non-technical).

  • Retail sales credited to the employee.

  • Commission amounts and applicable rates for sales categories.

  • Deductions for excluded costs.

• Wages and Pay

  • Hours worked and hourly rate (if applicable).

  • Base salary and total pay.

  • Adjusted totals after deductions.

• Performance Metrics

  • Average takings per ticket.

  • Average takings per hour.

Detailed Employee Breakdown

Click on an employee's name for more detailed insights:

• Service Sales: Displays income from technical (requiring visit notes) and non-technical services.

• Retail Sales: Shows credited amounts based on employee assignments at the point of sale.

• Commission Adjustments: Highlights deductions and adjusted totals.

• Rate Bands: Displays commission rates for various sales bands.

• Summary: Provides a quick snapshot of takings, commissions, and wages.

Actionable Insights

• Use detailed breakdowns to assess individual and team performance.

• Identify high-performing employees based on sales metrics and client requests.

• Adjust commission structures and wage settings to align with business goals.

• Track trends in average takings to make data-driven decisions on staffing and incentives.

Tips

• Regularly review this report to ensure fair and accurate compensation.

• Customise commission settings to reflect updated business strategies.

• Utilise filters and date ranges to compare performance over time.