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Shopify Integration

How does the Shortcuts and Shopify integration work?

Key features for the Shortcuts and Shopify integration:

    • Products (name, stock level, price) are sent from Shortcuts to Shopify
    • Note Shortcuts products are individual items, there are never 'variations'  ie the same design bottle in 250ml, 500ml, 1L. Shortcuts requires the Shopify product to be a standalone product for every variant.
    • Online orders will be sent from Shopify to Shortcuts as completed transactions decrementing the stock to keep your inventory accurate
    • A payment type is created in Shortcuts: "Shopify Online Payment" to identify these transactions
    • Order fulfilment occurs in Shopify with notifications sent to the clients preferred email address, from Shopify
    • Inventory levels are pushed regularly from Shortcuts to Shopify to ensure you don't over or undersell online

How much does it cost?

    • There is a small one-off implementation fee for the initial implementation
    • There is an ongoing monthly fee to maintain the integration
    • Talk to the Shortcuts Success representative in your country for country specific pricing

How does the implementation work?

    • We will coordinate a time with you to remote in and complete the initial set up with you from Shortcuts to Shopify, with you logged in to your Shopify store
    • After that connection is completed a data agent is installed, that sends all of your product details into Shopify as new inactive products, so you can add extra detail into the products in Shopify like descriptions and images before publishing in Shopify 

How are Shopify orders fulfilled once implemented?

    • Online orders are completed and fulfilled from Shopify end to end. 
    • The Shopify order lines appear as a transaction in Shortcuts

How do we Support the integration?

    • All Shortcuts support queries should be logged with the Helpdesk, who ensure ever query is tracked and responded to

FAQ

Q:  Can I have products in my Shopify store that aren't in Shortcuts?

A:  No, Shortcuts must have all product data in to order for the sync to work correctly

 

Q:  When new products are added to Shortcuts, are they created in Shopify automatically?

A:  Yes, the product name, price and stock level are pushed up to Shopify automatically in an inactive state, so you can review the product and add a description etc in Shopify prior to publishing

 

Q: Can I include product description in the feed from Shortcuts to Shopify?

A: No, this is so you don't lose the rich text formatting on products you can create in Shopify ie bolding, italics, bullet points etc

 

Q:  Can I have a different price in Shortcuts for products in the online store?

A: No, this sync pushes up the Shortcuts price only, however it is possible to run promotions and discounts in Shopify, and the transaction will come into Shortcuts at whatever the actual sale price was.