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Accessing the Report
Navigate to:
Tools > Reports > Transactions > Refunds List
Report Sections
1. Date
Displays the date when each refund was processed.
2. Item
Lists the specific product, service, series, or sundry that was refunded.
3. Refunded
Indicates the quantity of each item that was refunded.
4. Amount
Shows the monetary value of each refund.
5. Refund Reason
Shows the reason selected by the operator when the refund was processed. This is only displayed for product refunds.
6. Action
For product refunds, this field shows the action chosen by the operator, such as whether the product was returned to stock or discarded.
Summary Sections
Totals
Displays overall counts and total values for:
- All refunds
- Product refunds
- Service refunds
- Series refunds
- Sundry refunds
Reason Totals
Breaks down the number of products refunded by each selected reason.
Action Totals
Summarizes how refunded products were handled:
- Discarded
- Returned to the manufacturer
- Added to stock
Use Case
The Refunds List Report is particularly helpful for:
- Monitoring refund trends
- Identifying common reasons for returns
- Ensuring proper staff training and product management
- Developing business strategies to reduce refund rates
