No Show Statistics Report

% of Contacted Clients Who Did Not Show – The percentage of clients who received a confirmation message but did not attend their appointment.
% of Non-Contacted Clients Who Did Not Show – The percentage of clients who did not receive a confirmation and did not show up for their appointment.

No Shows % of Total Value – The percentage of total booking value lost due to no-shows.
No Shows % of Total Bookings – The percentage of total bookings that resulted in no-shows.
Total Bookings – The total number of appointments scheduled, including both attended and missed appointments.
Value of No Shows – The total monetary value of all missed appointments.
Total No Shows (Including Non-Arrivals) – The total count of appointments that were either marked as 'No Show' or never marked as Arrived, Checked Out, Cancelled, or Removed at POS.
Bookings Marked ‘No Show’ – The number of appointments explicitly marked as ‘No Show’ in the Appointment Book.

Number of Bookings – The total number of appointments scheduled by a client within a given period.
Times Contacted – The number of confirmation attempts made (via SMS, phone, or email).
Number of Replies – The count of responses received from the client regarding their appointment.
Number of Cancellations – The number of times a client canceled their booking.
Bookings Marked ‘No Show’ – The number of appointments explicitly marked as ‘No Show’ for a specific client.
Total No Shows (Including Non-Arrivals) – The total number of appointments the client missed without proper cancellation or arrival confirmation.
No Shows % of Total Bookings – The percentage of missed appointments out of the total bookings made by the client.

The last page of the report includes stacked bar graphs to visualize trends:

Number of Bookings – Displays the count of non-contacted no-shows, non-contacted arrivals, contacted no-shows, and contacted arrivals on a monthly basis.
Value of Bookings – Shows the monetary value of non-contacted and contacted no-shows versus arrivals, allowing businesses to assess financial impact.

To generate the No Show Statistics Report, navigate to: Tools > Reports > Appointments > No Show Statistics

This report helps businesses:

The No Show Statistics Report provides detailed insights into client appointment attendance within a specified date range. This report helps businesses track no-show rates, analyze client behavior, and evaluate the effectiveness of booking confirmation methods.