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Managing Visit Notes in the Walk-in Manager

The Walk-In Manager allows you to attach notes to individual clients, enabling seamless communication between team members and enhancing the client experience.

Key Features of Notes in the Walk-In Manager

  • Purpose: Notes can record specific client requests or preferences, ensuring their needs are met consistently.
  • Visibility: Notes are accessible through the Walk-In Manager interface but do not appear in the appointment book view.

How to Add a Note for a Client

  1. Identify the Client:

    • In the Walk-In Manager, locate the client on the waitlist.
    • Right-click on their name to open the action menu.
  2. Add the Note:

    • Select the "Notes" option from the menu.
    • Enter the specific details of the client’s request or preference (e.g., "Philip has requested a Grade 3 guard for his haircut").
    • Click "Done" to save the note.
  3. Confirmation:

    • A note icon will appear next to the client's name, indicating that a note has been added.

Viewing Notes

  • From the Waitlist:

    • Right-click on the client’s name and select "Notes" to view the attached note.
  • When Moving Clients:

    • Notes remain attached to the client as they are moved within the Walk-In Manager.
    • Right-click on the client’s name in their new position to access the note.

Important Details

  • Notes in the Walk-In Manager are separate from the Appointment Book, meaning they will not display there but remain accessible within the Walk-In Manager.
  • Team members should check the notes when preparing for or servicing a client to ensure all preferences are addressed.