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You can access the report from:
Tools > Reports > Walk-in Manager > Employee Service Efficiency
🔍 How to Read the Report
The report is displayed in a crosstab format, with:
- Employees across the top
- Services down the left-hand side
This layout allows you to:
- Compare average service times between employees
- Evaluate efficiency for specific services
- Estimate more accurate service durations
📁 Report Sections
1. Service Categories
- Services are grouped under broader service categories for easier navigation and comparison.
2. Service Average
- Shows the average time taken to complete each service.
- How it's calculated:
All durations for the service are totaled and divided by the number of times the service was performed.
3. Service Time
- Displays the average time (in minutes) for each service block.
4. Employee Average
- Shows the average duration per employee for the services they've completed.
- How it's calculated:
Total time spent by the employee on services ÷ Number of services completed.
✅ Use Cases
- Compare staff performance across different services
- Identify training needs or efficiency gaps
- Fine-tune service timing estimates for bookings
