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Overview
This report helps you determine:
- Time employees spend in service versus downtime.
- Key wait time and visit metrics for clients.
- Efficiency levels per employee.
Access the report via: Tools > Reports > Walk-in Manager > Employee Efficiency
Key Metrics Explained
Efficiency
- Definition: The percentage of time an employee is in service versus working.
- Calculation:
Efficiency = (In Service Time ÷ Working Time) × 100
Working Time
- The duration an employee is clocked on, excluding any recorded downtime.
- Note: Roster times are not included.
Downtime
- The idle time an employee is clocked on but not serving clients.
- Calculation:
Downtime = Working Time − In Service Time
In Service Time
- The total time spent actively delivering services to clients.
Longest Wait Time
- The longest time a client waited for service during the reporting period.
Average Wait Time
- The total wait time for all clients, divided by the number of clients.
Average Downtime
- The total downtime of all employees, divided by the number of employees.
Average Visit Time
- Calculation:
Avg Visit Time = In Service Time ÷ Number of Visits
Number of Services
- Total services performed by an employee.
- Note: A two-block service counts as two services.
Average Service Time
- Calculation:
Avg Service Time = In Service Time ÷ Number of Services
Number of Visits
- Total number of client visits that included services.
Totals Row
- Displays total and average figures across all employees.
Use Case
Use this report to:
- Identify high-performing team members.
- Pinpoint inefficiencies in service delivery.
- Optimize staffing levels based on service demands.
