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This report enables businesses to analyze booking accuracy and cancellation patterns, which can help develop strategies for improved appointment scheduling and booking confirmations.
Report Details
Appointment Information
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Appointment Date: The scheduled date and time of the appointment.
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Employee: The staff member assigned to the appointment.
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Status: The final status of the appointment (e.g., client cancellation, no-show, deleted, rescheduled). If a reason for cancellation was provided, it will also be displayed.
Client Appointment History
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Total Appointments: The total number of appointments booked for the client within the specified date range.
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Shows: The number of times the client attended their appointments, displayed as both a count and percentage of their total appointments.
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No-Shows: The number of times the client failed to attend their appointments, displayed as both a count and percentage.
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Canceled Appointments: The number of appointments the client canceled, displayed as both a count and percentage.
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Deleted Appointments: The number of appointments that were removed, displayed as both a count and percentage.
Cancellation Log
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Log Date & Time: The date and time when the appointment was canceled in the system.
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Log Employee: The staff member who processed the cancellation.
How to Access the Report
Navigate to: Tools > Reports > Clients > Canceled Appointments
This report allows businesses to track appointment trends, identify clients with frequent cancellations or no-shows, and improve scheduling efficiency by implementing appropriate follow-up or confirmation strategies.