Booked (Green)
- Indicates that the client's appointment has been booked but not yet confirmed.
- Can be manually changed to "Confirmed" or "Arrived."
Confirmed (Lighter Green)
- Indicates that the client has confirmed their appointment, either manually or automatically through SMS confirmation.
- Can be manually changed to "Arrived" or "No-show."
Arrived (Blue)
- Indicates that the client has arrived for their appointment.
- Can be manually changed to "Checkout" or "No-show."
No-show (Red)
- Indicates that the client did not show up for their appointment.
- Can be manually changed back to a previous status if selected accidentally.
Awaiting Review (Bright Yellow)
- Typically used for appointments made through online bookings that need manual review.
- Can also be used to highlight appointments for further action or follow-up.
- Can be manually changed back to "Booked" after review.
Attention Required (Orange)
- Indicates something about an appointment needs your attention (e.g. the employee selected is not able to perform the service selected, or appointments overlap).
- Open the touch tip to learn more about this issue. The reason will be displayed below the service.
- If the status is ‘Employee incapable’, you may want to consider rebooking this appointment under another employee that is capable of performing this service.
- To rebook an appointment with an employee capable of performing this service, select the orange employee name.
- You will be shown a list of other employees. Select one who is able to perform the service.
- The employee performing the service will be updated. Select “Done” to save the service.
- For more information about choosing which services an employee can perform, see this article.